Call Center Management

OVERVIEW : Everyone is focusing more on the customer satisfaction. If you are interested to work with the clients of an organization, the call center industry offers you the opportunity.
JOB DESCRIPTION : Call centers Manager requires special skills to control the operations and processes in a call center .They have to keep the statistical records and target achieved by each call center representative. They should make decisions wisely in different situations with a clear judgment.

 Associate’s Degrees   Bachelor’s Degrees  
                                         Master’s Degrees      Certificate
JOB OUTLOOK : According to the U.S. Bureau of Labor Statistics call center jobs ranked one of the largest industries with 2.3 million jobs in 2008. So the job prospects are found to be excellent for the candidates with great communication and interpersonal skills.

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